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Customer Care Coordinator

Hoffman Southwest Corp. (HSW), founded in 1947, is a leading provider of water flow solutions services. HSW is also the largest franchisee of Roto-Rooter, the largest provider of plumbing and drain cleaning services in North America. Today, HSW employs approximately 800 employees and operates 12 Roto-Rooter branches in California, Arizona, Utah, Oregon, and Texas.

We are currently seeking a Full Time Customer Care Coordinator for our Call Center in Mission Viejo, CA. This is a great opportunity for an enthusiastic, customer service orientated individual that is looking for a stable company with room for growth. Customer Care Coordinators are responsible for handling incoming calls from customers, entering needed data into our proprietary system, and dispatching of service technicians to customers.  We offer a friendly environment, training and career advancement opportunities.

Responsibilities:

Answer a high-volume of incoming calls from customers and dispatching technicians into the field.
Enter and update customer information into system.
Respond professionally and efficiently to customer email inquiries.
Responsible for documenting detailed information in customers’ accounts.
Follow up with customers where necessary.
Identify and resolve problems in a timely manner.
Responsible for making outbound calls when necessary.

Qualifications:

High school diploma or equivalent
A minimum of 2 years customer service experience.
Dispatch experience helpful but not required.
Excellent interpersonal and communication skills both written and verbal.
Solid computer, data entry (45 wpm) and multi-tasking skills.
Must be flexible, dependable and have a great attitude.
Strong organizational, time-management and decision making skills.
Reliable form of transportation.
Bilingual (English/Spanish) also a plus but not required.
Must be able to work exceptionally well in a team environment within a fast-paced, high-volume call center.

All candidates are required to complete a pre-employ­ment background check. 

This position is an excellent launching point to start a career with us! 

We are an AA / Equal Opportunity Employer.

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